I’ve cancelled my order when will I get my funds back?

If your cryptocurrency payment is delayed for some reason (e.g. you transfer your crypto assets from a third party exchange) and we didn’t receive your payment in time or you’ve changed your mind and cancelled your order - we still can complete or refund you if we receive confirmed payment later.

To get a refund or complete your payment using current exchange rate in that case please create a support ticket about your order number through support system.

We hope you find our service easy and convenient to use.
Best wishes,
Alfacash team.